Your experience with Sketch + Sentiment is important to us! We've compiled a list of FAQs to help with any questions that may arise. Of course, don't hesitate to reach out if there is anything else we can answer for you! Just email firstname.lastname@example.org
Absolutely! Please feel free to contact us at email@example.com with a description of what you would like drawn. We'll take it from there!
Our prints do not come framed, but we can recommend Michaels or Ikea for budget friendly frames that will make your prints shine!
No worries! We do not include pricing in any of our packaging. We do, however, include a special card and free gift! :)
It can sometimes happen that the postal service will mark a package as delivered, but it is nowhere to be found. In this situation, we advise the following:
- Wait 1-3 business days to see if it arrives.
- Check with other members of your household and neighbors.
- Call your local post office and ask them to check the gps coordinates of the delivery scan. They will be able to tell you if the package was in fact scanned at your residence, or elsewhere.
Should you suspect package theft, we will happily replace your order with proof of a police report.If your order arrives damaged, please take pictures of all damage, including the item and shipping packaging, and email it to firstname.lastname@example.org. We will rectify the situation as quickly as possible!
Returns and exchanges will be accepted on a case by case basis. If you have an issue with your order, please email email@example.com with your order number and a description so that we may right the situation. All items eligible for a return or exchange will need to be shipped back in their original packaging and condition.
We do not accept returns or exchanges on custom items.
Absolutely! Should you have any issues during checkout, please contact us at firstname.lastname@example.org and we will help you as quickly as possible.